•          All items / rewards come in under their individual producers ' / importers ' guarantees and warranty conditions.
  •          We recommend that you apply to the official aftersales service branches of the brands or importer companies for defective or non-working merchandise and get a report defining the status of the problem. Your application to our company shall be considered in light of the reports given by those official aftersales service branches of the brands or importer companies.
  •          All customers who do shopping at are subject to accept the Warranty & Returns & Cancellations rules as follows:

o   You can always return the items within 14 days after you have received them. Please contact BiggLoyalty General Trading LLC. You may request a refund under the following conditions. Please do not return the product without contacting us and get confirming.

  •   Returns must be unused and in original box / packaging. All standard accessories must be sent complete and undamaged.
  •   Delivery Note previously delivered with the product must be delivered to the Cargo for the product return process.
  •   Please send the items with the same courier company that you have received it.
  •   New products are shipped to customers in return for return requests accepted by BiggLoyalty General Trading LLC.
  •   In case a member / user requests a cancel for an order, Points / Money will be paid to their account at the latest 1 month after the cancellation process is finalized.

Return Policy for Special Products:

Once you have made your return intact the following products; such as ELECTRONICS, MOBILE PHONES, COMPUTER etc., please observe the following conditions if you would like to return them within 14 days.

  •          For telephones, cameras, computers, portable and video electronic devices; the product and / or packaging package / package / gelatin of the product package must not be opened. The protection tape on the screen of the product should not be removed in any way. There must be no scratches, damages, bumps, liquid contact, etc. on the product display or any other part of the appliance. Otherwise, the return will not be accepted.
  •          All kinds of Cosmetic Products and Personal Care Products, all kinds of software, All kinds of CPU (CPU) Program, DVD, VCD, CD and Cassette, Computer and Stationery consumables (toner, cartridge, ribbon, etc.) packing box / parcel / gelatin must be unopened and in no way unused. Otherwise, the return will not be accepted
  •          All kinds of Hygienic products (such as underwear) cannot be returned in any way.
  •          Products that may present a health hazard or are not to be reused after opening (such as any product that requires one-to-one contact with the body during use) cannot be returned in any way.
  •          Consumers' special wishes or products that are clearly prepared in accordance with their personal needs which are not suitable for return, are in danger of rapid deterioration or are likely to pass the expiry date cannot be returned.
  •          All kinds of FOOD products cannot be returned in any way.
  •          Periodicals such as newspapers and magazines cannot be returned in any way.
  •          The products that their prices determined in the stock market or other organized markets (gold group) cannot be returned in any way.
  •          Gift Vouchers (Printed and / or Digital Checks / Codes / Discount Coupons) cannot be returned in any way.

In the case of defective products, you must first apply to the Authorized Technical Service of the respective manufacturer or importer. The applications you will make to our company will be evaluated in the light of the REPORTS that the Authorized Technical Services hold.


In case a member requests a return for an order placed at the end of the year (i.e. If an order is placed on 1st December and a return request is sent on the following 1st January) Points to be expired shall not be refunded to the member’s account. Regardless all payments made with Credit/Debit Cards will be returned according to the Cash Return Policy mentioned above.

Return Shipping Address:

BiggLoyalty General Trading LLC  Warehouse: RAS AL KHOR INDUSTRIAL AREA-2, PLOT NUMBER 6131373, 69 23 Street. Makani no. 34480 85237. Dubai-UAE

In case you should face any delivery problems please call: +971 4 221 1557


Phone: BiggLoyalty General Trading LLC. +971 4 221 0050