The following main terms and conditions are for the members who wish to shop with Points or by using their Credit/Debit Cards from

It is the members’ / Users’ responsibility to read, understand and follow all of the terms and conditions both down below this paragraph and on the catalogue web site at the address:

Please note that changes to the BiggRewards, Rewards program and / or BiggRewards Catalogue web site may occur at any time and without prior notification to the members’ / Users’. In this regard members’ / Users’ are required to monitor the web site for any possible changes.

When placing an order, please note the following information about the products:

All items / rewards come in under their individual producers ' / importers ' guarantees and warranty conditions.

All items / rewards are limited by stocks.

Products cannot be ordered with any commercial purposes. Items dispatched by BiggLoyalty General Trading LLC. cannot be exploited for any commercial purpose. In these cases, BiggLoyalty General Trading LLC reserves the right to cancel or edit orders in its sole discretion.

Changes in VAT, SCT rates, as well as all changes in tax and customs legislation, may result in changes in Points and Money charges.


Points values may change on a daily basis. Our company cannot be held responsible for typographic errors (on product names, prices, properties).

Please note that there may be differences in the model / color / design of the items. In this case BiggLoyalty General Trading LLC and / or its partners send you an alternative item.

Delivery Address

The delivery address of the item must be within the specified region that BiggLoyalty General Trading LLC. Has announced.

BiggLoyalty General Trading LLC cannot be held responsible for the failure to deliver items to the customer the following addresses for any reason;


  1. Hotels
  2. Cargo agencies / branches
  3. Airports

Only home or office address’ s information is required in the address field. Thank you for your understanding.

Those items (such as White goods, Air Conditioning goods and/or or TV sets such as that of Philips, SONY, SAMSUNG and similar brands, etc.) must be installed by the authorized dealers. Please do not set up / install them on your own, otherwise guarantees would not be affective and items could not be returned. ATTENTION: For 32” (82 cm with diagonal measurement) and smaller Televisions, the manufacturer charges for installation via authorized service. Please pay attention; this cost is being covered by the buyer.

In the BiggRewards Catalogue, BiggLoyalty General Trading LLC reserves the right to remove any item, exchange an existing item with an alternative one, add a new item, or change the mile / price value of any item in the catalogue, anytime.

Items / Rewards in the Catalogue cannot be converted into cash in any way.

Please check the items to see if there is any damage or missing parts after you sign the Cargo Courier submission form to accept the delivery. Unless there is a visible problem in the cargo package, cargo’ s cannot be opened without taking delivery. After you sign the Cargo Courier submission form and receive the item, you can check the contents with the courier, and in case of any damage detection, you can take ‘cargo report’ and start the necessary legal procedures. Record should be done at the time of delivery.

If the product you requested is different with the product delivered, or if the product is damaged, please return the product to the Cargo courier. Missing or damaged product complaints will not be accepted after the products are received.

All items come in under their individual producers' / importers' guarantees and warranty conditions. In case of any defect after receipt of the product, customers must contact the official manufacturer or authorized dealer and / or authorized service department.

You can return the product you have purchased within 14 days from the date of delivery without destroying/damaging the original box.

For any inquiries or questions regarding your BiggRewards account, please contact BiggLoyalty General Trading LLC. at +971 4 221 0050 or send an e-mail to

Digital Gift Cheques / Vouchers

On the website, all gift Cheques / Vouchers are presented digitally. Please receive and use gift certificates in accordance with the following conditions:

  1. All digital gift certificates are issued to the bearer.
  2. Validity of each gift cheque / voucher may differ from the other. However, the validity period of some gift certificates is shorter. Please read the Terms & Conditions of each cheque / voucher on its own specific product page.
  3. Please read the terms & conditions of each cheque / voucher on its own specific product page.
  4. Digital gift holder cannot make a claim on any invalid voucher.

Digital Subscriptions

Please read the Terms and Conditions on web site carefully for digital subscriptions